Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO MAKE SURE YOU UNDERSTAND HOW ANY PERSONAL INFORMATION YOU PROVIDE TO US WILL BE USED, SHARED AND HANDLED. IF YOU USE ANY OF OUR SERVICES, YOU WILL BE REGARDED AS HAVING READ AND ACCEPTED THIS PRIVACY POLICY, ITS TERMS AND CONDITIONS UNDER ‘TERMS OF USE’ AND BY MERE USE OF THIS WEBSITE, YOU EXPRESSLY CONSENT TO OUR USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. THIS DOCUMENT SUPERSEDES ANY PRIOR COMMUNICATION ON THIS TOPIC AND REFLECTS THE ENTIRE AND EXCLUSIVE PRIVACY POLICY FOR THIS WEBSITE. WE MAY CHANGE OUR POLICY BY POSTING A NEW VERSION OF IT ON OUR WEBSITE. PLEASE NOTE OUR WEBSITE IS HOSTED BY SHOPIFY INC. 

SECURITY

vegicafoods.in is committed to, and respects, your privacy and security. We will not disclose your personal information to third parties except as required to fulfill the ordinary course of our business operations or by the order of a court or as required to meet social, legal or statutory obligations and requirements.

The security of your Personal Information is important to us. Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Notwithstanding anything contained in this Policy or elsewhere, vegicafoods.in shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (A Force Majeure Event shall mean any event that is beyond the reasonable control of Vegica Foods and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of Vegica Foods), power or electricity failure or unavailability of adequate power or electricity).

CONSENT

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. If you do not agree with the following privacy related terms, please do not access the Platform and such access includes downloading or installing the App, or accessing or using Vegica Foods website, or proceeding beyond this Privacy Policy screen after launching it on your device for the first time. If you continue to use the Platform including the App, or Vegica Foods website, we shall understand that you are aware of this Privacy Policy and its contents, and have provided your informed consent on such basis. You accordingly agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Policy.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

INFORMATION COLLECTED

We collect information for a lawful purpose connected with our Platform including our App, our website or other products and services, if provided. Collection of such data and information is essential for the purpose of serving Users with the best version of our website and our App.

We might ask for your personal information like your name, phone number, address, email accounts etc. at different screens in the App and our website and would accordingly require access to location, media storage, microphone etc.

We may also by your usage of the Platform’s functionalities and usage and/or provision of third-party Sellers’ products and services, collect, receive, possess, store, deal or handle, directly or indirectly, the following sensitive personal data or information including your financial information such as bank account or credit card or debit card or other payment instrument details (“Sensitive Data”). Keeping your best interest in mind, we retain and use such Sensitive Data only for as long as is required as per the purpose for which the Sensitive Data is collected or otherwise required to comply with our legal obligations.

We collect information through our Web Site, emails, and telephone. We collect some or all of the following types of information:

your name, address, telephone number, email address, billing information on our secure payment gateway (credit card number, expiration date, and billing address), products purchased and occasion type (for example, Mother’s Day), any promotion code and related information, Message and gift recipients’ names, addresses and telephone numbers, and other information you provide to us.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

COOKIES

Our cookies allow you to take advantage of some of our essential features. For instance, if you block or otherwise reject our cookie. You can prevent the storage of cookies by choosing a ‘disable cookies’ option in your browser settings. But this can limit the functionality of our services.

We Use Cookies, “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

USE OF INFORMATION

We collect personal information from you to identify you, to provide you with information required to service you, for analysis and evaluation in order to help us improve the services we provide and to enhance your experience by providing you with better services. The purpose of collection of your personal information also includes:

* Purchase and delivery of products and services. We use your personal information to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

* Provide, troubleshoot, and improve Vegica Foods services. We use your personal information to provide functionality, analyse performance, fix errors, and improve the usability and effectiveness of Vegica Foods services.

* Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Vegica Foods services.

* Communicate with you. We use your personal information to communicate with you in relation to Vegica Foods services via different channels (e.g., by phone, e-mail, chat).

* Advertising. We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads.

* To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract.

* To deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information see Cookie Note and Policy

* For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

We need your information to identify you uniquely, personalize your experience, and provide you customer support whenever required. We collect information to facilitate payments, send receipts, provide you services and improve deliverance through our Platform. Such services also include providing audio/visual services such as voice-based inputs, images etc. We also use your personal information to communicate with you and provide you interest-based ads for features, products, and services that might be of interest to you.

Your data collected via our App or website can be used to send promotional materials. We will also collect all requisite information for compliance with legal obligations.

The data collected helps us understand which functions you like and which functions to improve. This information allows us to improve our Platform and provide you with a better User experience!

We will not share or disclose your information to anyone except as described in this Privacy Policy. We use personally identifiable information in order to give you a more enjoyable, convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site and its features.

We may also track your past purchases to provide you with a personalized profile of your shopping history.

HOW LONG DO WE STORE YOUR INFORMATION

We store your information with us and remove it when we receive a request to actively forget your information or until such time that the purpose for which the data was collected is no longer relevant. With regard to any Sensitive Data, we store such Sensitive Data until such time that we require it for the stated purposes in this Privacy Policy or till such time as required to comply with our legal obligations.

In a certain situation if we suspect you of committing fraud or violating our terms, then we may be required by law to retain some information about you, to the extent permitted by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

DATA PROTECTION

If you place an order on our Web site, it encrypts the credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the Web Site is viewed using Microsoft’s Internet Explorer®, Mozilla Firefox® or Google Chrome®.

However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.

Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Website.

Your personal data are treated strictly confidential. To this purpose, the Company uses several security techniques including secure servers, firewalls and encryptions, as well as physical safeguard of the locations where the data are stored. We have in place appropriate administrative, technical, physical safeguards and security measures to protect the personal data you provide on this Website against accidental, unauthorized or unlawful loss, destruction, damage, alteration, access, disclosure or use and any other unlawful forms of processing. When we collect payment card details electronically, we use encryption coding.

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below.

GRIEVANCE 

If you have any questions or concerns about this Privacy Policy, or our practices with regards to your personal information, you may, at any time, contact our Grievance Officer Ms. Shakshi Jindal via email on info@vegicafoods.in in case of discrepancies, grievances or questions and suggestions concerning the data shared with the Company. The Grievance Officer shall address the grievances (if any) within 1 (One) month from the date of the receipt of such grievance.

DISCLAIMER

We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

PLEASE NOTE 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

In no event will the Company be liable to you or to any other party for any indirect, special, consequential or punitive damages for or arising from any use of, or access to, the personal information and Sensitive Personal Information or any data submitted on our websites or any other or hyper linked website, including, without limitation, any loss of information or data, even if we may have been expressly advised of the possibility of such damages.

Last updated in August  2023.